Axis Group has started using technology designed to protect lone-workers as an alternative to traditional emergency alarms at the Old Spitalfields Market in London.
Many of the site’s 45+ retail units occupy Grade II listed buildings, so the Pick Protection platform was reconfigured to alert OSM’s on-site concierge about situations and incidents requiring further investigation or attendance by a security officer at the press of a button.
The system also allows employees direct access to the concierge via an App, and further allows PC-based monitoring, identification of an employee’s exact location via a visual tracker map, and two-way communication using dedicated mobile phone numbers. The concierge office is manned by UK Security Industry Authority (SIA) qualified operatives.
Paul Davies, Head of Real Estate and Facilities at OSM Limited, which operates the site, says the system provides fast, intelligent and flexible lone worker support:
“We are extremely pleased that our retailers and their employees working in the market have been given this additional level of safety. We have worked closely with Axis Group and Pick Protection to ensure we have implemented the system properly. While the market contains a great deal of high-value stock, it is the employees who are our most valuable asset.”